MortgageStream Frequently Asked Questions

Q5: Changing data in MortgageStream away from the office

Q1: Does MortgageStream Support Windows Vista and Windows 7
Does MortgageStream work with Windows Vista and Windows 7?

A: Yes, MortgageStream works perfectly well with Windows Vista and Windows 7.

Q2: Data Backup
Which files do I need to backup to make sure I keep all my data in case of a flood/computer break down etc?

A: We recommend that you backup the whole MortgageStream folder from the server at least once daily to ensure that the most amount of data that is possible to lose will only be what you have done on the day that the server failed. You will find this on C:\Program Files\digit8. The backup taken should then be put on something external from the main server, e.g a pen drive, external hard drive, dvd/cd, etc.

Q3: Licenses
How do I configure MortgageStream so that more than one person can access the system at the same time?

A: You will need to buy more licenses. Please contact Sales or Accounts to upgrade your licences

Q4: When I log in it says there are maximum users already in use.
When I log in it says there are maximum users already in use. Why does it say this?

A: It means that all of your paid for licenses are in use. To cure this, one can either buy another license, or if a user is logged in and isn’t actively using the system, you can get the system administrator to force log-off that user. To do this, they will need to click the active users button and double click the relevant person. In the User Details screen, they can click the 'force log-off' button and the problem is sorted.
If you only have a single license, you need to go to folder:-

C:\Program Files\digit8\MortgageStream

In there, there is a ForceLogOff.exe program. The program icon is of a skull and crossbones. If you click this button, this will also remedy the problem, by forcing any active user off the system.

Q5: Changing data in MortgageStream away from the office
Is it possible to add/change data in MortgageStream away from the office?

A: It is possible.
One solution is to use the Briefcase Tool to send case information from one MortgageStream system to another. See here for more information on the Briefcase.